Live Central Monitoring Centre
Award-winning virtual customer support.
“The BOMA Toronto Pinnacle Awards are the most prestigious in the Commercial Real Estate Industry. Synonymous with excellence, they’re awarded to industry partners who excel above and beyond. As leaders in the parking industry, Precise ParkLink has a history of providing robust and stellar support to the CRE industry.”
— Susan Allen, President and CEO, BOMA Toronto
Best-in-class parking management and technical integration.
Hearing, seeing and responding with a world-class approach; that is what IPARC™— our award-winning live central monitoring facility— has to offer.
With a real-time connection to each of our devices we devise access and control from anywhere at anytime— essentials for successful parking and urban mobility operations.
IPARC is ready to assist you every step of the way with:
Virtual customer service
Immediate technical and maintenance support for your parking devices
Virtual Customer Service
Advanced technology, for enhanced results.
More than the typical customer service call centre — IPARC provides full-fledged customer service using internet connectivity to live-stream two-way audio and video communication with your customers.
24/7/365 IMMEDIATE RESPONSE
IPARC is a 24/7 operation and is fully-staffed on holidays and weekends.
TWO-WAY AUDIO & VIDEO
IPARC established a two-way video and voice connection with customers.
MULTI-LINGUAL RESPONSE
CSRs are fluent in at least French and English. We respond in15 languages.
SITE SPECIFIC PROTOCOLS & PROCEDURES
We respond according to your parking programs unique standard operating procedures.
SERVICE AND COVERAGE FLEXIBILITY
Optional assistance from 24/7, on-demand, overnight, peak times, onsite staff break times.
ONSITE STAFF
SUPPORT
IPARC can alleviate staff or be used by onsite staff as a tool to assist and screen visitors.
“We manage three hospital locations. The ability to have our equipment statuses at the tips of our fingers is fantastic, since we can’t physically be in each parking lot.”
JOSEPH MANCUSO
Director of Support Services and General Manager
Read Quinte Health Care Parking Case Study
Less Downtime. Increased Revenues.
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1. Immediate Detection
Our dedicated team remains active around the clock, 24/7 monitoring the status of your equipment. Alerts, alarms and defined thresholds are transmitted and displayed to us in real-time.
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2. Smart Evaluation.
When notified of an alarm, we swiftly evaluate the situation and implement the most fitting solution in a timely manner. The proactive approach ensures effective mitigation and reduces downtime.
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3. Efficient Response.
Immediate back-end troubleshooting, or technical dispatch to resolve any issues to ensure seamless operation. Our certified technicians are on standby during off and peak hours.
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4. Profitable Operations.
We understand the importance of being one step ahead. That is why our technology is configured to predict alarms such as low receipt paper or cash replenishment before exhaustion.
Immediate Technical Service and Support
All your devices monitored in real-time.
Easily monitor and control your parking operation with round-the-clock eyes, remotely that is. Maintaining a live communication link to our parking systems allows us to detect and timely respond on all fronts: maintenance, technical, and customer service.
A glimpse of IPARC
A state-of-the-art facility.
IPARC is located at Precise ParkLink’s head office in Toronto. The live central monitoring centre continues to grow exponentially as more and more property and facility managers opt to manage their parking operation with technology.
Interested in onsite parking attendants?
We offer flexible staffing solutions to assist day-to-day parking operations.
An extension of our parking management services, our customer service models are based on a foundation of qualified individuals trained in supporting your parking operation. We customize our training programs to effectively address your specific operational needs and service your customers with quality care.
FREQUENTLY ASKED QUESTIONS:
Answering your questions about virtual customer assistance and live central monitoring for your parking facility.
+ How can IPARC support onsite customer service representatives?
IPARC can support your onsite customer service representatives by:
- Providing virtual support when onsite staff is on break or off during overnight hours
- Providing virtual support during peak hours or busy periods
- Monitoring the inside of your parking office to ensure customer service representatives follow protocols
- Providing emergency support
- Providing event support
+ Can I connect the call-for-assistance button from my parking pay stations to my onsite parking office instead of IPARC?
Yes, in addition to connecting to IPARC, Precise ParkLink can connect remote monitoring system components on your pay stations (intercom and network camera) to your onsite parking office, allowing onsite staff to respond to all questions.
An intercom and camera can also be installed outside of your parking office to help customers when the parking office is closed.
+ What is mobile-scan-for-assistance?
Mobile-scan-for-assistance is a recent management strategy deployed by Precise ParkLink. Customer service QR codes are displayed on signage throughout your parking facility. Customers can use the camera on their mobile device to scan the QR code, connecting them to a collection of frequent questions and answers. IPARCs 24/7 phone line accompanies each QR code.
+ If I purchase customer service through IPARC, do I have to commit to 24/7 coverage?
IPARC offers flexible customer service coverage and billing. The choice is yours:
- On-demand assistance when required
- Overnight support
- Support during peak hours or custom set dates and times
- Emergencies only
- Event support
Submit the Sale Inquiries form below to learn about our billing options.
+ Will IPARC follow my unique standard operating procedures (SOP) and customer service escalation matrix?
Yes, IPARC is trained to follow unique SOPs and has instant access to a live central management system that outlines standard customer service responses and guidelines.
+ What languages does IPARC provide customer service in?
All IPARC customer service representatives are fluent in French and English. However, we also have representatives fluent in Spanish, Italian, Farsi, Greek, Cantonese, Mandarin, Urdu, Russian and many more langages.
+ How can IPARC reduce my operating costs?
Remote monitoring and response for your parking facility allow you to enjoy the same peace of mind as you would with onsite parking attendants, but at a fraction of the cost. A live central monitoring facility can be a great addition to onsite staff or a replacement altogether. It's wise to invest in a parking system integrated with a remote monitoring and response facility. It also stabilizes parking revenue with instant backend troubleshooting for equipment malfunction or immediate technician dispatch.
+ What types of device performance alerts and alarms does IPARC monitor?
IPARCs live central monitoring system is connected in real-time to all of the devices Precise ParkLink supplies. Alerts, alarms and defined thresholds are immediately communicated to our agents for backend troubleshooting or, if required, immediate technician dispatch. A few examples of device performance alarms and alerts are:
- Coin and cash collection and/ or replenishment
- Ticket paper collection and/ or replenishment
- Communication failure
- Fraudulent attempts
- And more
+ Can IPARC's live system monitoring predict future maintenance and service needs ahead of time?
IPARCs live central monitoring system lets us define unique thresholds that meet your business needs. For example, we can detect if a device will run out of paper in one week.
+ How long will it take Precise ParkLink to send a service technician to support my technology?
Technician response timelines depend on your maintenance and technical service package. Precise ParkLink offers a variety of maintenance and service packages to choose from.
Submit the Sale Inquiries form below to inquire.
+ Can I have an in-person tour of Precise ParkLink’s state-of-the-art live central monitoring facility – IPARC?
We are happy to provide you and your team with an in-person tour of our state-of-the-art live central monitoring facility. If you've seen it already, come again! The facility continues to grow exponentially each year.
Additional information on our virtual customer service and live central monitoring solutions…
Submit Sales Inquiry
Interested in having us manage your parking facility?
Submit the form below to inquire about our parking solutions. A representative will be happy to assist you shortly.
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